How to refund a game on Xbox Series X|S

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How to refund a game on Xbox Series X|S

Refunding games on Xbox Series X/S is a fairly streamlined and simple process compared to other platforms; However, there are a few general requirements that players should be aware of. The Xbox platform handles refunds for games, in-game purchases and more on a case-by-case basis. As such, players can put in refund requests without always having to meet strict requirements, but refunds are not guaranteed.

Players can still buy digital games on Xbox, and there have already been some great Xbox games this year. However, unlike Sony’s PlayStation 5, Xbox players may lean more towards subscriptions to access games. Many of the best Xbox games are available on Xbox Game Pass. Refunds work differently for different types of content, as explained below.

How to refund games on Xbox Series X and S

Get refunds for games, Game Pass subscriptions and more


Request a refund from Xbox Support on a PC web browser

To refund games on Xbox Series X and S, visit the Xbox support Site, sign in to your Xbox account and start a refund request. A list of recent refundable purchases will be displayed, allowing you to select and begin the refund process. Rather than strict requirements, Xbox has two general guidelines for issuing refunds:

  • Refund requests are made within 14 days of purchase.

  • Refund requests are for games without significant amounts of playtime.

Refund requests for content that meet these guidelines are more likely to be successful; But they are not guaranteed.

Refund requests can be made for in-game currency and consumables; However, they are likely only given if in-game items are not purchased or used.

This process generally covers digital games, Xbox apps, bundles and consumables such as in-game currency. Pre-orders can also be canceled from your Microsoft account’s order history up to two weeks before release. After this date, a refund request will need to be made.

One big question players are likely to have is how to refund Xbox Game Pass subscriptions, as Game Pass is an easy way to access a large library of Xbox first and third-party games. The process for refunding Xbox Game Pass is a bit more complicated. broadcast, players can:

  • Cancel recurring billing, so a subscription expires naturally.

  • Request a refund for a monthly subscription fee within 30 days. This is limited to a single refund per Microsoft account.

Related

Game Pass refunds are also routed through the Xbox Support site linked above. In general, there is an element of good faith when requesting refunds on Xbox. The requirements are not hard restrictions, and players are encouraged to submit refund requests and to deal with Xbox Support agents.

however, Xbox Series X/S Players should also note that refunds are limited, and Xbox may cut off anyone deemed to be abusing the refund system.

Source: Xbox support

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